PRIVACY POLICY

By using this website you agree to the terms and conditions outlined below.

This privacy policy describes the policies of the Surrey Tourism & Convention Association (“Discover Surrey”) on the collection, use and disclosure of your information that we collect when you use the Discover Surrey website (discoversurreybc.com).  By accessing the Discover Surrey website, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Discover Surrey website. 

We reserve the right, at our sole discretion, to modify these terms and conditions at any time, and such modifications shall be effective immediately upon posting of the modified terms and conditions. You agree to review the terms and conditions periodically to be aware of such modifications, and your continued use of the Discover Surrey website shall be deemed your conclusive acceptance of the terms and conditions as modified from time to time. 

Content and Revisions

While Discover Surrey uses reasonable efforts to ensure all information on the Discover Surrey website is accurate and current, such accuracy and currency cannot be guaranteed and your reliance thereon is at your sole risk. All content, including these terms and conditions, is subject to change without notice. We suggest you review these terms and conditions each time you access this website.

Use of Information

You agree not to use any information on this site in any claims, proceedings, suits or actions against Discover Surrey, its partners, suppliers or affiliates. 

Monitoring

Discover Surrey assumes no responsibility or liability for content changed without Discover Surrey’s consent. 

Governing Laws

The provincial laws of British Columbia and the federal laws of Canada that apply in British Columbia shall govern these terms and conditions. You agree to be bound by the laws of these jurisdictions.

Consent

You herby authorize Discover Surrey to collect and retain all relevant information relating to your use of this site. You further authorize any third party provide Discover Surrey with such information.

Viruses

Discover Surrey assumes no responsibility or liability for any damages to, or viruses that may infect, your computer equipment or other property in connection with your access to or use of this site or your downloading of any data, text images, files or other materials from this site. 

Privacy Policy

Discover Surrey’s website is designed to help people find information about travel and vacation experiences in Surrey, British Columbia and participate in a variety of tourism-related experiences. We at Discover Surrey are committed to protecting the privacy of our customers. Any personal information provided to us through our website is collected, used and disclosed in accordance with the British Columbia Freedom of Information and Protection of Privacy Act and other applicable legislation. 

What is considered Personal Information under the British Columbia Freedom of Information and Protection of Privacy Act?

Under the British Columbia Freedom of Information and Protection of Privacy Act, personal information includes recorded information about an identifiable individual, such as name, address, phone number, and e-mail address. Business contact information is not included in the definition of personal information under our provincial legislation.

When Discover Surrey collects personal information, we identify the:

Personal Information

When someone visits one of our websites, our web server automatically collects a limited amount of standard information essential to the operation, security and evaluation of the Discover Surrey website. This information helps us to make our site more useful to visitors and includes the:

While some of this information does not identify who people are, other information (e.g. Internet domain names or the IP addresses of internet service providers) may provide identification. The extent of personal identification depends on the naming standards followed by the internet service provider. You may wish to check with your provider to inquire about their policies and practices in this regard. Discover Surrey does not use this information to identify individuals who visit our website unless required to do so as part of an internal investigation or other law enforcement purpose.

Any personal information collected via our website (e.g. web/contest forms) is done in compliance with BC’s privacy legislation and is considered necessary for providing services offered by our organization. There is always an option of whether or not to provide us with personal information. Your decision not to participate in electronic service delivery activities will not impair your ability to browse our website. The personal information provided to us is used for the purpose for which it was collected or for a use consistent with that purpose. For example, personal information may be used to: send information about Surrey that we believe will be of interest (based on a confidential personal profile); contact about upcoming vacation opportunities; respond to inquiries through LiveChat online chat; provide requested materials; obtain feedback on travel experiences; or assist with the use of our website. In most cases, we try to obtain explicit consent before these activities will occur. At any time, anyone may request that we stop communicating by contacting us directly.

Storage, Access and Disclosure of Your Personal Information

Discover Surrey and our service providers (for support reasons), may store or access your Personal Information which may reside outside of Canada. In certain circumstances, we may need to disclose your personal information to our service providers in order to facilitate the operation of our website, database, contesting or email marketing software. In some cases, these service providers may reside outside of Canada. Discover Surrey is obligated to protect personal information by making reasonable security arrangements against such risks as unauthorized access, collection, use, disclosure or disposal. Before any personal information is disclosed, all recipient organizations must agree to protect the privacy of personal information in a contractual manner consistent with our policy and compliant with BC’s Freedom of Information and Protection of Privacy Act.

Links to Other Websites

The Discover Surrey website also provides links to external websites that offer information on tourism-related products and services. These sites may be operated by other government agencies, non-profit organizations or private businesses. Discover Surrey is not responsible for the content and privacy practices of external websites. We encourage users to review the privacy policy for each external site before submitting any personal information.

Cookies

Cookies are small pieces of data that web pages place in computers to assist in returning to that page. Discover Surrey uses cookies to track activities on our website to help us identify what tourism-related products and services consumers are interested in, so that we may continually work towards providing useful and relevant content. It is possible to change the settings on a web browser to deny cookies or to warn when cookies will be deposited.

How Long Information Is Retained

The length of information retention varies in relation to the nature of the service provided. We keep information for the length of time necessary to fulfill the purpose(s) for which it was collected. Discover Surrey manages the information it collects in accordance with government records retention schedules and other legislative requirements.

Changes to Our Privacy Policy

Discover Surrey may, from time to time, review and revise its privacy practices and our website privacy policy.

Who Can I Contact About the Discover Surrey Privacy Policy or the Collection/Use of Personal Information?

Any inquiries or questions should be directed to the following: 

Mail: Privacy Officer
Discover Surrey
300 - 9850 King George Boulevard
Surrey, British Columbia V3T 0P9
Tel: 604-531-6646  Email: info@discoversurreybc.com.

Where Can I Find Information on British Columbia’s Freedom of Information and Protection of Privacy Act?

For information relating to British Columbia’s Freedom of Information and Protection of Privacy Act, please refer to the Government of British Columbia website at: http://www.gov.bc.ca/citz/iao/.