Covid-19 Update

Know before you go - Covid-19 Update

November 20, 2020 UPDATE: Visitors to and within BC should avoid non-essential travel to, from, and around the province until December 7, 2020. Let’s do our part by following provincial health orders and continuing to support local businesses in accordance with the latest health orders. We encourage you to stay home, stay safe and we’ll see you when the time is right.

Destination BC has worked with the Ministry of Tourism, Arts and Culture and BC’s Ministry of Health to answer some frequently asked questions about the Provincial Health Officer announcement. You can find them on their COVID-19 Tourism FAQs page.



COVID-19 is being effectively monitored, controlled and treated in British Columbia and Canada.  The Public Health Agency of Canada is actively monitoring the situation and working with the World Health Organization and other international partners.  We know that COVID-19 remains top of mind for many travellers.

As restrictions of travel have eased, Surrey has worked to find the balance of welcoming visitors back to the area while keeping our communities safe.

We want your visit to Surrey to be enjoyable for everyone, respecting the health guidelines by the province as well as physical distancing while using parks and trails, and in shops and restaurants

Here’s what we’re doing to protect you when you come to Surrey:

  • Accommodators, restaurants, shops, and stores have implemented provincially approved guidelines for cleaning and physical distancing to keep staff and patrons safe.
  • Activity providers have created additional safety measures as well as implemented provincially approved guidelines for cleaning and physical distancing to keep staff and visitors safe.
  • Due to limited space and modified group sizes, please call ahead to activity providers to see if there are additional items you are required to bring in advance of your trip.

Here’s what we’re asking you to do to help keep our locals and staff safe:

  • If you or anyone in your travelling group has been sick in the previous week or have flu-like symptoms, PLEASE RESCHEDULE your trip.
  • When stopping at gas stations, grocery stores, and liquor stores, please consider sending only one person from your group into the store at a time.
  • Book your activities in advance.
  • Bring your own personal protective equipment with you if you can (hand sanitizer and mask)
  • Make a reservation at our restaurants, or consider opting for takeout to eat outside.
  • Please help keep our first responders safe by adhering to safety protocols while on local trails. More information can be found here.
  • Respect 2m physical distancing recommendations when in a public space.

Accommodations

  • Hotels and resorts are included in Phase 3 of BC’s Restart Plan and most Surrey hotels have resumed operations with guidelines in place.
  • Check with your accommodation provider for information on their cancellation policy.
  • Click here for more information on accommodation reopening guidelines from WorkSafe BC.

Restaurants, Cafés, Wineries and Breweries

  • Most restaurants in Surrey have reopened for dine-in service at reduced capacity, although some continue to only offer takeout or delivery options.
  • Please call ahead to the restaurant to find out their current operations, hours, and reservation requirements.
  • Please remember that groups of more than 6 people are not permitted to sit together in restaurants, and at present groups must be from the same household.
  • Masks are required when not sitting at your table. 
  • Click here for more information on restaurant reopening guidelines from WorkSafe BC.

Retail

  • Most Surrey retail businesses have reopened for in-store shopping with reduced capacity and new cleaning guidelines.
  • Many stores are still offering curbside pick-up options, please phone your favourite shop to find out more about their current operations.
  • Masks are now required for everyone in all public indoor settings.
  • Click here for more information on retail reopening guidelines from WorkSafe BC.

Arts and Cultural Facilities

  • Many of our museums, galleries and heritage sites have started to reopen.
  • They will be operating with a limited capacity and in some cases, it is recommended to call ahead and schedule a visit.
  • When visiting please remember to adhere to social distancing guidelines and stay home if you are not feeling well.
  • Click here for more information on arts and cultural facilities reopening guidelines from WorkSafe BC.

Events

  • All large events in Surrey have been cancelled through the fall and winter.
  • However, many of event organizers have been creative in coming up with new ways to host events in a safe way.
  • Keep up to date on virtual and in-person events by checking out our events calendar.

Additional Resources

We encourage you to visit the Public Health Authority of Canada’s (PHAC) website for the most accurate and up-to-date information on the COVID-19 situation.

Destination BC has created a one-stop-shop of information on government response plans and packages for workers and businesses, travel advisories, airport screening measures, and tips for visitors seeking medical attention: https://www.destinationbc.ca/news/coronavirus-update/

City of Surrey COVID-19 Update
Health Link BC’s website
Government of Canada COVID-19 update
World Health Organization COVID-19 update